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  • Nearly 2 weeks ago we had a 2nd technician to come out and fix our Samsung washer for a balance issue. 1st technician said the problem was from the drain hose being too long. Next day- washer was displaying same error code, balance issue. 2nd technician said the washer needed new springs. He replaced it with Samsung springs but then said they are not for this model because they are too short and "we could use the washer" and "it may work." The basket is now rubbing on the washer frame. The 2nd technician said he will seek an approval from warranty company and order new springs. That has been 2weeks this Wednesday. We have been without a washer for nearly a month. I have taken over 10 hours off of work for the window the technicians give. The first technician arrived at nearly 6pm, second technician arrived approximately 5:15-5:20. The window I was provided for both appointments was 1:00-5:00. This company was only used through Lowes warranty.
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