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  • This may sound like a petty complaint but after numerous mistakes with my orders I have reached my breaking point. I moved into the neighborhood very near this Marco's location about 5 years ago. This is when I discovered Marco's for the first time. I really like the Big Square deal for the price so they became my "go to" pizza just for the price and convenience. I was a very regular customer. My complaint is I don't like the cheese sprinkles they put over the pizza so I would always just order it with the garlic flavoring on the crust. The other thing is in the past year or two I started ordering it as an 8-cut instead of 16 so there was more crust edge per slice. Neither of these are special requests, they are one of the options offered. I can't tell you how many times in the last 2 years that it came with the sprinkles and incorrectly cut. I can safely say at the least, over 20 times it was wrong and this is no exaggeration. The most recent and final time was this week. I ordered it over the phone so I could make sure they understood what I wanted. I also picked it up instead of delivery so I could check it when I got there. There it was, 16 cut instead of 8! I mentioned it to the man at the counter, I said I would still take it but I let him know this was a constant mistake and they need to read the order correctly. (it specifically said 8 cut on the receipt). He was barely apologetic and I could tell he didn't see what the big deal (no pun intended) was about. I was a paying, repeat customer. That's the big deal! Also while this was going on, 3 or 4 other employees were just standing behind the counter talking about personal BS which is probably why no one can get a simple order correct! There are way too many great pizza places in Parma to waste one more dime at this place! I definitely won't be back.
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