I also have a love hate relationship with this place. Sometimes is great, other times it's crappy. My fiancée and I went last night to get manicures for the wedding. We got there at 6:30 and it was closing at 7:30. I got a shellac manicure so it took longer. I explained it was for a wedding and that I wanted to make sure it was done well. She applied the coat of polish and I could see lumps from where the filed nailed didn't get taken off. I asked her to fix it and she did but feel this is something she should have caught, it was very obvious I wasn't just being high maintenance. My fiancée finished earlier then me and because we were so close to closing they skipped several steps in the manicure message that I saw my fiancée get just to be done sooner. I was also asked to pay while I was still being worked on. Because of this I tipped what I thought I was getting which was the same treatment as my partner which didn't happen. I have been here over a dozen times and the inconsistency is enough for me. I wont' be back.