So for the past few days I've been trying to help my wife figure out what she can do to with her loan make sure it gets paid pack and that it won't go to any kind of debt. I found out that they are a part of the CFSA and offer something called an extended payment plan. My wife asked me if I can call them and ask what it is and learn more about it. So today I called and when I mentioned it no one knew what I was talking about once they finally got someone on the phone that did know he told me that he can't talk to me about it because I'm not on my wife's account. When I went to tell him that I'm not trying to touch anything in the account or even access it in anyway that I just want to know how the CFSA rule works he rudely interrupted me and told me to google it and he is not going to tell me anything. If I could give this less then 1 star I would it's nice to know that you will get treated like crap by these people if you mention this rule...