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  • These folks were amazing from start to finish. Our first tech, Justin, was early for the initial call (AC died). The appointment was set with a time window of 3-5 PM with a promise that they would come earlier if they could. They did. Justin went to bat for us with the manufacturer when it was determined that the part needed (a coil within the air handler) was on back order till September (that first appointment was on July 19th, and we live in Arizona) for non-registered units. We were out of warranty by 1 year because the builder did not register our unit (the normal protocol is for the builder to do the registration, which gives the homeowner a 10 year warranty. No registration means the unit goes to the default warranty of 5 years). He was able to get the manufacturer to give us an air handler at a drastically reduced price. He had the air handler put on hold and schedule our install for 8 AM, July 20th. The install team of 4 guys showed up 5 minutes early. These guys were efficient and super professional. The lead installer had 11 years of experience (I'm nosy), and the rest of the team had varying degrees of experience. They said my attic was the smallest area they had ever worked in. Yet I never heard one complaint. Just smiles. When the work was done, they had left the work area cleaner then when they started. By the way, they were referred to me by one of the valley's largest home rental companies. This company owns and manages over 5,000 homes in the Phoenix metroplex. They only use top rated companies. AC Doctors is a company that clearly has amazing follow through. The staff we met were fantastic. I'm writing this review in my 76 degree house with a huge smile and a happy wife! Thanks AC Doctors.
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