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| - Let me start by saying we love their sandwiches. They are delicious if not healthy. When they were in a stand on the BLVD they were great, efficient, affordable, and fast. Now that they have a proper restaurant with 5 people cooking, two people checking you out, an expo and the owner running around, good luck getting your sandwich. i went in, ordered quickly and was given a number. There were only a couple customers before noon, so I expected the same speedy service. Instead, I waited 30 mins for two sandwiches, one of which was vegetarian. I went up to check on my food, was told "they were checking on it," waited another 5 minutes only to be handed a bag that had been sitting there for 30 mins. When the owner himself handed me the bag and I told him that this bag *with my name on it* had been sitting there for 30 mins and I had checked on my order a couple times, he said, "sorry, we didn't have your number." He made no effort to actually make the customer service experience better by offering me anything, a drink, a refund, a voucher, anything but a shoulder shrug. Let me also say that I'm a very visibly 8 months pregnant, which makes letting me stand there for 30 mins and responding rudely if not at all that much more egregious in my mind. It's a shame that such a great place has gone down hill due to ignoring the people coming in and supporting the business right in front of them. It seems like their focus is on customers who call or order online, which is, again, a shame.
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