I called Garage Doors 4 Less to fix a broken torsion spring. The owner, Adrian, asked me to send him a text message with a picture of the broken spring and he gave me a quote over the phone. He had a much better price than another highly rated company on Yelp so I made an appointment with them for the next day.
Everything was great except for my appointment got pushed back by an hour. The technician that was supposed to come for my appointment got tied up in another job that lasted longer than expected so I called about 15 minutes after my appointment time and Adrian said he was on his way himself. He was about an hour away so I really appreciated him making the drive when the other technician couldn't make it. It was not an inconvenience to me because I was planning on being home anyway, and I had told them when I made the appointment that my schedule was open all day.
Adrian was very friendly, honest, and professional. Whoever installed the garage door originally cut some corners and Adrian was nice enough to exchange some bolts for a more appropriate type free of charge. He pointed out several things that may need to be replaced soon, and I did not at all get the impression that he was trying to sell me something I didn't need (my garage door is 12-13 years old so parts are starting to wear out). He gave me a price break on labor and then wrote up a thorough, itemized receipt showing the warranty on each part that he replaced and wrote a quote for some other repairs that I will need in the future. I was really impressed with his work and on top of that he is just a nice, hard-working guy who is supporting his wife and two kids (he just had a baby a week ago!). I would definitely hire him again.