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| - If a company is going to engineer an "experience" of waiting in an excessive line, picking your own food out of display cases and servicing your own table then the food needs to be so good that the annoying, contrived atmosphere is worth tolerating. This place doesn't pull it off.
We were lucky enough to not have to wait long but we were still annoyed even after a couple of minutes. The counter server was very nice and asked if this was our first time and offered a couple of samples. The turkey sample was outstanding but the the moist brisket was tasteless and almost all fat. The ordering process, I imagine, would take a couple of trips to get used to offering no combos, just meat by the pound (or half-pound), sausages, and sandwiches. Food is served in a drink crate on heavy brown paper. Everything after that is self-service, self-serve drinks, self-serve utensils, and a sign that says "Your mother doesn't work here so clean up your mess". The only redeeming quality was they didn't even offer a tip location on the receipt.
I ordered the turkey sandwich which is just turkey and bun and a half jalapeno sausage, my GF ordered the half-chicken which turned out to be pretty good but not great. Again, the turkey meat was really flavorful with a nice pepper edge and the jalapeno sausage was pretty good but again, not great. We ordered sides of creamed corn and green-chili stew. Both had good flavor but the corn kernels were undercooked and chewy. They offer Bar-B-Q Sause (their spelling, not mine) at the table. The sissy sauce is vinegar based and kind of bland and the regular sauce is the sissy sauce with lots and lots of cracked black pepper. I admit sauces are infinitely subjective and someone may like one over the other but I thought both were ordinary.
Rudy's is a corporate chain store trying to recreate a family-style barbecue place and it shows. If I could, I would give a 2.5 star rating for the food but the average food quality doesn't balance the excessively informal atmosphere. Honey Bear's in central Phoenix on Van Buren is an authentic family-style barbecue place and one doesn't mind the wait or serving yourself because the food is unbelievably good. In fact I know the more I self-serve at a place like Honey Bear's the less overhead they have to pay and are more likely to stay in business. Dillon's has excellent food as well and I would go out of my way for a sit-down meal but will probably not be going back to Rudy's.
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