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| - My mom and I, (along with another friend) sat on the patio the other day... My mom ordered a soup and bread bowl.. Once she was almost done with it, she found a nice big hair... Went to talk to someone about it, and the person at the counter said "well you should go tell the people who made it." My mom asked for the manager, and explain the situation, the manager would not refund my mom, but handed her a gift card instead. Absolutely no urgency, or no care went into making the situation at hand any better.
So a little while later, I decided to go in a buy a bagel.. (Toasted) well I got it, went back to sit down, and the bagel was not toasted, so I went back in, and told the lady who took my order if she would please toast it for me.. Well she just looked at me and said "oh, (coworkers name) didn't do that"?
No one seems to care here, or take anything seriously. Especially when there is a hair in the food!?
PLUS. My mom went back in today, to see if she could buy some bagels for the $ amount from her lunch, (as the manager said she could) well different manager today.. He shrugged his shoulders and said nothing he can do. My mom and her friend going to this location at least 2-3 times a week. She will not be back. Lost a very good customer over some terrible management and not a care in the world to make the situation correct.
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