Not sure how this company holds an A+ rating with the bbb. I've had nothing but problems since day one. I will say the yard clean up went well but when I contracted for monthly service, they failed. They didn't trim the shrubs per our agreement and when I called to inform them so they could come back and correct the situation. ...I was ignored. No response period. So two weeks later i get ahold of them and they said they would not return to address the issues until next week. Needless to say...I fired them.