Waited for 4 hours only to have multiple people walk in the door and cut in front of us and tons of other people. After telling the service representative he did not seem to care and continued to help said customer. After informing the manager of our situation we still didn't receive any assistance nor did he seem to care either. Thank goodness this will be the only time we have to come to this sprint store. Avoid at all costs if possible. The employees they had on the floor were completely inadequate obviously due to the amount of time it took for them to handle a customer. What's the point of a waiting list if they are not going to even use it? This is a direct reflection of Sprint's customer service as a whole. The worst part is that this is the corporate store for the area. The other retailers or whatever they are called are much worse. The only thing that went as it should have was when my wife and I finally made it to the desk with a representative. She was very helpful and knowledgeable. She was the one that should have been manager. At least crew lead or something of the sort.