| rev:text
| - Lowe's installation team office
8885161010
R& R Plumbings #
866-374-4907
So far this has been the most unprofessional service I have ever received while in the CONSUMERS role! I should have simply installed it myself because while not certified myself I'm still very well versed in this action and would have saved us all quite a STILL ONGOING headache! Lowes Home Improvement is also at fault for some of this miscommunication for not putting the correct phone number in the correct slot for the install and for TRUSTING THIS CON-pany to begin with! After days of phone tag and VM where EVERYTIME I called back with the tenants number to call but NO ONE EVER answers at R&R's 866 # and so I leave another VM, still getting ANOTHER call back myself the next day because no one is apparently Checking THEIR VM at R&R to get the tenants! Chelsea it was I believe repeatedly left ME VM, I left messages BACK with both her extension at their office with correct info to call AS WELL AS at the main office number. No one EVER called my tenant! Days pass with me being called repetitively! I finally had to have HER call and she spent 45 minutes setting it up. THAT should have been my FIRST clue to not do business with them! They don't check VM correctly! From MY TENANT DIRECTLY:
"Omg. Can't even begin to tell you how upset I am...
They were scheduled to come between 1-6 yesterday. (12-27) Already that was very inconvenient and I had to miss an important client meeting at work, as well as rearrange everything to be home during that time.
Obviously, it was worth it so I made it happen. The guy called me once or twice during the day saying that he was running late due to emergencies.
I had plans last night, but had to cancel them when he called me again at 7:30 saying he wouldn't be here until about 8:30.
Then nothing so I called him at 9:30pm (!!) to see what on earth was taking so long. No answer, but he called me back and said that he'd been sent to another "emergency", that his supervisor was supposed to have notified me and that he wasn't coming.
Needless to say, no one else called me to explain or apologize.
I talked with them this morning (12/28) and it's scheduled, again, for being 1-6. So, again, I'll be waiting.
This morning they were very short and very unresponsive to my frustration.
I'm losing ANOTHER day of work time and the income that would bring."
Oh JUST WAIT! It gets WORSE.... they showed up in the last 1/2 hour of that window....
After I checked in with her afterwards to ask what his name was? (he didn't say)
What paperwork was left as proof THEY did install it professionally? (NONE! other than the manual)
What time frame did they show up in? (Last 1 1/2 hour of the 2nd time scheduled window- thankfully they showed up)
Did they test run it? NO!!!!!
Also note: This is a FISHER PAYKEL double drawer dishwasher (a TOP dollar machine!!!!) and THEY DID NOT KNOW WHAT THEY WERE DOING! I let my tenant know I'd be calling Lowes install team cause I do not believe they sent a Fisher Paykel CERTIFIED installer to my house in NC! I currently live in Seattle but was THERE in person for the holidays I could have (& now I see-should) done this install myself if using someone NOT certified to begin with and save the $140 fee!!!!
"Please do. I'm worried it's not in right. Didn't know how to put in the silverware trays or put them together.
Obviously couldn't instruct me how to use the washer.
It's ok, I'll read the manual and figure it all out.
I'm sure it'll be great.
Don't understand the dishwasher at all yet, but I'll study the manual and learn. The installer had absolutely no idea about how to put it together or so I hope he got it in correctly.
There was a lot of ...something in the pipes that spayed everywhere and smells horrible! The guy didn't mean for it to happen. I'm going to clean now."
Clearly that spraying happens in installs with pipes being replaced and previous machines being removed so you'd come prepared as an installer to clean up. NOPE! Not with this company, HE DIDNT DO HIS OWN JOB! He didn't CLEAN up after his "hopefully proper" (yet still unverified) - installation mess! Left my tenant who has three dogs and 7 puppies at home to care for- to do HIS finish JOB! Just left! I am LIVID!
They Didn't do a test run, didn't show her how to use it....didn't EVEN KNOW WHAT HE WAS DOING when putting it together. He ACTUALLY SAID THAT TO HER IN PERSON! Had it have been ME there hearing that I would have immediately shown him the door.... My tenant didn't know what else to do since PRO's are there- at least it's in... RIGHT? NO not okay! HE Left a mess behind after showing up days later than they should have!
We STILL don't even know if it's WORKING DAYS LATER and properly installed because the installer DID NOT TEST IT! If I could give NEGATIVE 5 stars I would cause this is RIDICULOUS that this is a "professional" install service!
I have more to say but out of room!
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