I work in the mall and have seen this place be severely understaffed or have rude staff, I do notice that they currently had weeded out the bad apples. I love seeing them now, they know my drink order and the specifics. They really get to know you and are so pleasant.
I wish I was more observant with names, but a special shout out to the lady with short red hair, the man who sometimes wears a kilt and the taller dark haired man who really struggled with till for his first week and is so amazing now!