So I got a message from the manager after my experience here saying how sorry they were and would address it to the team. Lucky for me they sent us 2 free dinner vouchers this is great to me. That shows how much they want you to come back so they could make it right next time. Now when I use the vouchers I'll update my review again with my experience. Thank you to the kind manager for taking the time to make us happy enough to come back! We shall see if the team listens on treats us not so poor this next time around. Upping one star for the good management.