The car I rented was fine. Unfortunately the guy behind the Toronto airport Alamo counter and the two Alamo people I spoke with at the Highway Toll Association (877-860-1284) gave me the wrong information as follows. I rented this car in Toronto and dropped it off in Buffalo. Toronto has a tollway. I was told by the two people at the Highway Toll Association (Alamo reps at the above number) that a sticker with a bar code would be on the windshield to record the toll charges for the Toronto tollway. These same two people plus the Alamo rep at the Alamo counter at the Toronto airport told me my license plate would be simply be photographed in New York State with the resulting toll charges. WRONG!!!! I used two express toll booths and was later billed with two citations (one for each toll express booth). All 3 of these people were NOT TRAINED to CLEARLY EXPLAIN the photographing of your license plate means a citation and not a toll charge! Just another example of the too often horrid customer service that goes on these days in the U.S.