I was in dire need of a fresh look, so I decided to drop by MAC after work on a Saturday evening. Of course it was incredibly crowded, but they still managed to get someone to help me.
The makeup artist was very attentive and made me feel comfortable despite it being so busy. She took the time to show me how to use every product, how to apply every product (making sure I applied it myself) and was very encouraging. Granted, I'm sure she wanted to make a good sale, but it did feel genuine!
I think what really made it for me was that she wasn't afraid to make mistakes... and correct them. When trying to match my foundation color, she chose one a bit too light. She immediately noticed the error and found a better shade, rather than forcing it to fit and blend it in. This really stood out to me.
She also paid attention to my wants. She originally chose a very bubble gum pink lipstick, and while I could tell she loved it, she could tell I did not. We discussed what exactly I wanted and were able to decide on a more nude pink.
I walked out of here having spent over $300 and do not regret one penny. I now have a very fresh, personalized set of makeup and brushes that I have used regularly since!