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http://www.openvoc.eu/poi#usefulReviews
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  • After posting this review giving one star, Firebirds contacted me and immediately addressed the bad service they were providing take out customers and fixed the process to make take out customers a priority. Since that time I have had 5 great take out experiences. I am updating my original review to reflect the attention to improving the customer experience they provide. I recommend Firebirds for their great food, good attention to improving the customer experience, and excellent service. If you want to do take out of this good food, don't bother. They have the crappie at service and process for take out. First, when you call the hostess will put you on hold for the bar. You can expect to wait 5 to 10 minutes before a bartender will be willing to pick up the phone. When you go to pick up the food, again you have to go to the bar and for the bartender you are last to be waited on, your food will sit there getting cold while the bartender pours drinks, walks the bar, waits on other customers. I have had this same experience 3 times in a row at different times and days of the week. Don't bother.
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