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  • This Chase Bank branch is supposed to be a "Business" branch and "Private Client" branch, but it makes me wonder exactly what that means. [It means nothing, evidently] I walked in the other day to make a deposit to my Chase checking account and to get some cash. I asked for $2,000 in $100 bills. That's 20 of them [for the math challenged], and it's a VERY SMALL cash request for this nationwide bank. But not for this branch. They didn't have it. The teller said she only had seven $100 bills, but could make up the rest in $20 bills. And she was serious about that. Of course if I wanted $20 bills I would have asked for $20, but they take up too much room in my pocket for $2,000. The teller said that the customers yesterday took almost all their $100 bills and they're waiting for a delivery of more of them. Nice planning on their part to run out of $100 bills in this branch. How convenient for their customers. So I asked to speak with the branch manager. "He's not here today," she said. That makes sense. That way he's not responsible for the branch running out of $100 bills. But I did get his card. It says his name is Aaron Friedman, and he is indeed the Branch Manager according to the card. Nice customer service and planning, Mr. Friedman. I did get my twenty $100 bills easily at another Chase branch, and told that teller about the Warm Springs branch not having them. She apologized and thought that was very strange. That's what I thought too. The Warm Springs branch is way off The Strip and usually has short lines. But that doesn't do you any good if they don't have the cash you want for birthdays, trips, gambling or whatever you want it for. That's terrible planning and bad customer service. No wonder this branch gets other 1-Star reviews here on Yelp. They deserve them.
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