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  • I went there today with my boyfriend and had the worse experience ever . Not only am I now at the hospital in labor early but I never got to eat my Tacos nor did he. 22 dollars to waste . The lady there (older lady with gray and black hair) claimed to be the owner argued with me me over wanting more hot sauce for our tacos ( mind you they have an open salsa bar ) but apparently they clean up early before they close at 1 am so they didn't have it available . She was wanting to charge me extra and only wanted to give us 3 sauces for 8 tacos ! Mind you we ordered two plates and each plate 4 tacos a plate .. So how in the world did she come up with three sauces for two plates totaling 8 tacos ??? And we ordered a quesadilla . After asking again to please get more she refused and said no and then she proceeded to say said well no because it costs me money to give you more ( again they have available an open salsa bar ) .. Her whole attitude and rude comment cost me to ask for my money back and she refuses .. She doesn't even offer to give more sauces or apologizes . ( which the majority of businesses will do their best to accommodate customer and make them happy) My boyfriend then steps in and she still refuses giving him the same attitude ( now I'm crying , pregnant hormones ) and my boyfriend manages to get the sauces after telling her how many tacos we ordered and how he is in the restaurant business and never would he allow such behavior at his restaurant ) and she rudely said this is the only time I'm doing this because it costs me money and it's extra ( again I'm stating they offer an open salsa bar , yet it costs her money) most places after customer is upset they comply or offer something to compensate the situation at hand ! How rude is that ! He leaves upset and I pack up our food while he waits in car mind you I'm crying my eyeballs out and this lady just looks at me with a nasty face and doesn't Even apologize or see if I am okay ( I was somewhat going into hyperventilation mode over all this drama) .. Regardless I leave and never did eat the tacos nor the quesadilla and now my water broke .. Probably over me getting upset with this evil lady . I will NEVER go back here for their horrible customer service ! That lady was rude and those other employees in the back didn't even try and help the situation . Worst customer service I have ever experienced ever !!!!! Honestly I am just upset over her rude attitude and her sense of reasoning behind the three sauces and not even being kind about it upset me , I'm all about customer service . I got so upset over her rude behavior It possibly cost me to go into labor between her being rude and then being super hungry and not being able to eat there because of her cold behavior . This is such horrible service I can't even tell u how horrible she was . Not once did she apologize or try to make it right and even when she did give the sauces she did it with the worst attitude .. It gave me the chills . I hope the real owners of this place fix this issue because it will cost them business not only that it gives them a bad name . Ppl like that shouldn't be in a customer service environment if they can't be amiable and helpful . I don't know what her problem was but handling the issue that way was wrong .
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