Being a cosmetologist myself, my experience here was absolutely wonderful! My wax specialist, Michelle, was professional, friendly, and extremely knowledgeable! The atmosphere is very clean and high end and everyone there makes you feel very comfortable and welcome. There was no awkwardness when getting waxed in "special areas" and I was very happy with how little pain there was compared to other places! My boyfriend was waxed by Amy and says that she was remarkable as well. Definitely worth 5 stars and and I feel ready for my vacation!