Yesterday I went to another shoe repair shop in the area bc Dean's was closed. The hardware on my purse would squeak every time the shoulder strap would move. They were afraid to attempt to fix it bc it was an expensive purse and he didn't want to possibly damage it. Although I appreciated his honesty, at that point, I didn't want him to touch my bag anyway If he was that uncertain in his own work. Fast forward to today...I went to Dean's, and without hesitation and uncertainty, he fixed it in less than 2 minutes! NO MORE SQUEAKS!!! He's the best and definitely knows his stuff!