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| - Ok...I have not used many dry cleaners in my lifetime, being more of a "t-shirt and jeans" kind of girl, but on occassion, I need to get SOMETHING dry cleaned, whether its a skirt, my fella's hat, or a suit jacket that we had borrowed from a friend.
My first experience with these guys was about a year ago. My fella had dropped his hat off to be dry cleaned, and asked me to pick it up after work. He told me that when he had dropped it off, that they promised they would be open til 6:30.
I pulled up at 6:15, opened the door, and walked in.
Rather than being greeted, I hear "WE'RE CLOSED!!"
Oh no you did NOT just yell at me.
"Really? Your door is unlocked, and I need to pick something up, and was promised that you'd be open til 6:30."
They got the hat, but did so with a very pissed off look and attitude.
Fast forward to 3 days ago. My fella had borrowed a suit jacket for a movie scene he did some extra work in, and we wanted to dry clean it before returning it.
So, I drop it off on my way to work, noting the signage on the windows that say "Same Day Service!"
I asked the girl when it would be ready for pickup.
"Oh...tomorrow."
...ok...but your window says same day.
Its fine, really, not a huge deal, since we didn't need the jacket same day...but if you're going to advertise same day, you should make sure that it really is.
Yesterday morning, I went back in to see if it was ready.
Nope. It hadn't been touched yet.
Ok again...not a HUGE deal. I ask how late are you open, and the guy says "At least...8."
Do you not know your own hours? At least 8. That's a new one.
So when I got off work yesterday, I stopped by, at about 6:20. The girl took my ticket, and asked, with tremendous attitude "When did you drop this off."
..."Yesterday morning. And I was told THIS morning that it would be ready tonight."
So she looks, and she finds it.
$4.50. Not bad. I hand her a $10 bill.
Her: *sigh* "Do you have 50 cents?"
Me..."no, sorry." Thinking to myself "If I had, I'd have given it to you..."
She sulks around the corner to find my change and begrudgingly hands me the $5.50.
And then, HOW DARE I ask for a receipt.
"Its on the item."
Ok fine lady, I didn't know!
And next time, don't laugh at your customer for asking.
If they were not near my house and very inexpensive, I'd never use this company again. There is never an excuse for rude service. Ever.
I'll be looking for a new dry cleaning place, but would return here if I ABSOLUTELY had to. They do a good job on the clothes, and are inexpensive, but service sucks.
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