I was locked out of my son's apartment. I lost the key somewhere in the blding. could not find it. Called Bill's Key shop, and it was just about 6:00 pm. Someone arrived within 10-15 mins. had the door unlocked within minutes. All was good! The gentleman was very nice, didn't take advantage of the situation. I had asked for charge up front to know what I was getting into, and he stuck to his price. Hopefully you won't need their service, but if you do, rest assured you are in good hands!