I wish I could choose a zero!
Like a wolf in sheep's clothing, started out just fine. The sales "director" I worked with was friendly and everything seemed to be going as planned. However, the day of the move, after requesting repeatedly to be notified when the movers were on their way so I could have cones placed in front of the building to reserve the loading zone space, showed up in front of my building at 1:30pm and called to inform me there was no parking. I immediately went down to rectify this, to discuss options with the driver but I never saw anyone. By the time he called me back, he had already left. I then received a call from their dispatch office to say they would have to come another day with a smaller truck - and that "this is not our problem, this is your problem" and that I would be charged an additional $175 because they would need to come with a smaller truck. What? Didn't we have a contract? Isn't this their mistake? Why am I paying extra.? Like getting a burnt pizza delivered to your door and being told you'll have to pay extra to get a replacement.
I then spoke to Sales again and he said he would try to get someone to my place at 7pm or 9am the next day. I never heard back after leaving him two voicemails and two emails (one the next morning). When he called me back the following morning, he seemed totally confused about the events and would see what he could do for that day. I had already moved my flight a day later than originally planned. He called back with "good news and bad news." Good news is he could get the movers to me that day but bad news is that I needed to pay the additional $175. I accepted as I had little choice at this point. I was already checking with other movers who couldn't fit me in. Then two hours later someone else calls me to say they couldn't pick up and if I wanted to get my $100 deposit refunded they would. I said that it would be difficult to do at this late stage and was told they'd continue trying and let me know.
Finally found another mover that would pick up the next day - at double the cost. I was able to move my flight. I called to get my $100 deposit back from US Moving & Storage but I wanted to hear what they had to say first. I was immediately put on hold and when the woman came back she said she could pick up my stuff the next day between 2pm-5pm (I told them a dozen times there's no parking from 3pm-7pm). "No thank you! I want my deposit back." I got it back but in my opinion they owe me for having to reschedule my flight twice! Not to mention the stress involved. Stay away from this company!