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  • Carpets N More was one of the choices we had with our new home build. They do have a lot of options and nice show room. Our appointment was with Mariem and she showed us what our standard options were with the house. Of course we asked what upgrades were available and she showed us those options. She is very sweet and willing to help, the only thing was we didn't get very much help when we asked for suggestions. We aren't professionals, so when we were trying to match tile with carpet it was a little difficult. You can never really get the best "big picture" from just seeing samples. I wish they would've been a little more helpful or educated on what would look best. Another idea would be having a program that could show you what different options would look like. You don't want to wait until your home is complete and paid for everything before you realize nothing matches or goes together. Besides the confusion and run around we got with how we could pay, it was a little frustrating when we came to pay off our balance and the office didn't know how much was left to pay. Yes, we could've brought our paperwork, but we figured they would have the information in the system. We ended up waiting about 20 minutes in the office because they had to contact our Mariem, it was her day off. There should be a better way to find out how much we owed to pay off the balance then having to contact someone on their day off. It just feels once the sale and upgrades were made, the service quality declines. Again, we had two companies to choose from and this company had the better reviews. I truly thought we'd get better service from them. The fantastic customer service we got in the beginning was nowhere to be found after that first appointment.
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