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| - This was a great practice when Dr. White actually would see his patients. The PA's and nurses are not bad, but the staff just brings down the whole office. I've waited three days to get a call back from a nurse, so something is lacking here. After going to this office for over 7 years, I recently had another disappointing experience when I went in for an animal bite. Although I was able to get in, for which I am grateful, I was a little stressed about the bite. Even though their own records showed that I had a tetanus shot 6 years earlier, they stressed that I should get another one, so I did. I did leave with a prescription for antibiotics, which is what I really needed. The PA said they don't bill insurance because insurance won't pay, which I've found out was 100% false. When my insurance called to request billing, they refused. I appealed to them myself, and they would not budge, nor could I talk to a supervisor/manager. I also found out I had a credit on my account, for which they had not refunded. I had to pay out of pocket for the shot, and I'll now bill the insurance myself, although I'll have to go back because they couldn't give me the itemized bill. The sad part is: They just don't seem to care. Time to find another Physician that's interested in connecting with and retaining patients.
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