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| - Absolutely terrible service and mediocre (at best) food.
Arrived here at about 7:50 PM on a Monday night. The place was somewhat busy, all with people watching the final March Madness game. The game ended, and all but two tables (other than ours) left. After the game ended, the ambiance was very awkward. It was near silent and the pop music playing on the PA system over the dining area was clashing with the country music that was playing at the entry-way.
We were seated, and a waitress came (I think her name was Brieana) and took our drink orders. Nearly 10 minutes later, a different server came to drop our drinks off. Then, another 10 minutes later, she came to take our orders. My boyfriend and I both ordered the build your own burger with some of the cheesy garlic bread as an appetizer. We were not asked how we wanted our meats cooked either. When we told her what we wanted, she sort of rolled her eyes at us both. Most likely because she figured we were both just two kids not ordering the higher-dollar menu items (even though they nickel and dime you for EVERY item you put on your build your own burger). From then on, we waited. And waited. And waited.
Very rarely did she come out to bring us drink refills, and when she did, she left the empty glasses at the table. 30 minutes from the time we ordered, we asked the manager to bring us some bread. But, it seems as if this restaurant has an all around failure to communicate, because as soon as he left our waitress brought the bread out, followed by the manager who brought us another loaf. After the complimentary loaves were brought out, our cheesy garlic bread came. It was probably the best part of the meal, and that's saying quite a bit considering that you get about 5 1-inch slices of soggy, greasy bread. Not worth $5.99.
We left a couple of pieces of the garlic bread on the plate it was served on, and stacked all of the other plates that were now empty on the corner of our table to make room for our food that would hopefully be arriving soon (again, refer to photos). The one busser in the entire restaurant came by and took our plate with the pieces of garlic bread on it, and left all of the empty plates. Why on earth would you take the food AWAY from the table and leave the dirty plates? Makes no sense whatsoever. So essentially, we got 3 pieces of garlic bread for $5.99...
20 minutes from the time we got our bread, our food arrived (nearly an hour after we were seated). The bun of the burger was hard, as if it was sitting under a food lamp all day. The burger was charred. I like my meat as rare as it gets, and would assume that if the waitress didn't ask how we wanted it cooked that it would come cooked medium. Apparently not. It was like a hockey puck. The tomatoes served on the side were mealy and seemed nearly rotten. The coleslaw was warm, and the fries also seemed like they were cooked under a heat lamp all day. Not once did the waitress come by to check on us during the meal service, nor were any of our dirty plates cleared. By the end of our meal service, we had stacks of plates and seven empty glasses sitting on our table (refer to the photos).
She dropped off our check at around 9:10 PM. I immediately placed my card in the book, as I wanted to leave as soon as possible. She walked past it nearly 10 times, and at 9:25 or so finally picked it up. She came to bring by drink refills during this period, but left so quickly that we couldn't even hand her the bill.
Her tip was an absolute reflection of her service. She most likely had the idea that we were just two college-aged kids who were going to tip poorly anyhow. But, if she was more attentive, did her job correctly, or even checked on us once more during the meal service, she would have gotten more than a mere 10% (and that was generous considering her attitude). Serving isn't that difficult in a nearly empty restaurant, sweetheart.
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