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| - GOOD FOOD, POOR SERVICE - PLEASE READ
I had been wanting to give city cafe a go for quite some time. I didn't get around to it until today. As I walked in I was immediately attracted to the space. It's small, cozy, and quiet. It felt a lot like being in a garden -Iron furniture and bright green plants.
I thought to myself, after choosing a seat and opening their small, well put together menu, even if the food isn't good I'd at least come back to sit for a coffee. I had not created any expectations until this point in time, as I waited to be greeted by a waiter or waitress. I imagined a young, kind, forward thinking person so I was surprised to see an older man come from the back. After briefly speaking to a friend about city cafe I learned that man is usually there so I came to the conclusion that he probably owns the place.
Said old man approached the table at which I was sitting. I said "Hello, how's it going" with an inviting smile. I was given no response. I then kindly asked for a water. Again, no response no facial expression - he walked away. He quickly returned with a glass of water that splashed onto the table as he slammed it down. I felt unwanted. I gave him the benefit of the doubt as I have previously worked in the service industry and we all have bad days.
I made a quick decision. He didn't ask me if I had any questions, he didn't even ask me what I wanted. He just stood there staring into my eyes until I blurted out "I'd like the Greek omelet, please" still giving him a faint smile. This man still radio silent.
I am multitasking - working, sending out emails and half surveying the scene around me. The only other person in the cafe finished his breakfast and approached the counter to pay. I watched the old man who probably owns city cafe light up with a smile. They exchanged some words and laughs.
I'm still, at this point, making excuses for this waiter. I'm thinking he probably knows this guy sees him a lot, what have you. For a moment it was only me in this cafe.
My omelet was delivered along with one word "hot" I thanked him. The omelet looked and tasted great.
Enter two middle aged women- they just ordered some drinks. I couldn't help but notice they were given the same kindness as the man who had just left. At this time I was done making excuses for this old man. It was me. I was his problem.
I turned up my headphones and finished my meal. Ten minutes later the waiter returned. Said something that I missed due to my decision to stop caring. I assumed he said how was everything? So I responded "everything was great thank you." He looked a tad confused and said "You done?" I giggled and replied "yes, thank you" I realized he probably asked the same question twice.
I followed him up to the counter to pay my tab.
-silence, printer printing check, he said "8.75"
I handed him my debt card and thanked him again. Tipped him more than 20% and way more than he was worth. Reminder : I worked in the service industry before. It takes a lot for me to stiff someone.
To conclude this, I will not be returning and I will share how poorly I was treated with a lot of people. I was singled out. Maybe it was because I wasn't in my best business clothes, maybe he was upset that I'm a young tattooed woman. Either way I felt unwanted. I felt like a chore as I watched everyone around me be treated with kindness.
My money is the same as everyone else's.
I'm pleasant.
I don't fully understand.
Bummed out.
Sent from my iPhone
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