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| - The food was good. We have been to the Matthews location a couple of times and had good experiences. We wanted to wait a couple weeks to see how well they could replicate this experience before making a judgment. Unfortunately, they have a long way to go. We went twice to the new CharBar7 in MInt Hill after looking forward to it and viewing the construction process. Seems like it should be a good addition to MInt Hill.
The primary issue we had was the NOISE ! If this is a sports and loud music bar, they should label it as such. We never had the loud and constant noise levels we did on both of our visits. To be fair, the noise on Saturday was more bearable than Monday (Labor Day). Since they had football games on the TV and some had the sound up, the music was apparently turned off. This was a blessing. But still quite loud, but bearable. Monday we went early, around 4:15 pm on the holiday. It was not as crowded and we were seated quickly. Then we waited over ten minutes before anyone even bothered to offer us water or welcome us. Obviously they have some work to do in training the wait staff. A lady manager or someone who looked like a manager walks around trying to look busy but just basically walks around and does nothing. Finally my wife got up and asked if someone could wait on us. So someone did. But as we sat there, we realized that the noise levels coming from the music were simply unbearable. Got an app for the Iphone and dB levels were in the 85-90 range. This is simply too high to have a conversation among normal people without yelling. And as a matter of fact, the manager who came over when we complained had to ask us several times what we said because she could not hear us over the noise. Noise levels in that range will hurt the workers ears, studies have shown when prolonged exposure is present.
Anyway, we asked to take our food home which we did, and enjoyed. Every time we have been, the food quality has been first rate. And while the prices are not low end, we do not mind paying for good food AND good atmosphere. Turn down the noise level by 10 decibels and we will back many times. Leave it where it is and we will not return....
and while you are at it, get a phone number. !! who can imagine a restaurant, open for business, without a phone ? I think they tried to rush the opening. If it was a test opening, then say that..invite feedback as you work into the real thing. Since there are 7-8 other locations, this should have been easy....
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