I went in with my friend a couple weeks ago for pedicures. We were super last minute with no appointment, but they managed to get us two pedi chairs next to each other, with basically no wait time. I thought that was great for coming in on a busy Saturday afternoon! I loved the awesome massage chairs. They were also able to fit in a manicure for my friend. We were both extremely pleased with our nails. I am a runner and need my callouses, and my artist did a perfect job on my feet. I still have it today with no chips whatsoever, even after I accidentally spilled wall paint all over them. I'm not sure why people complained about the prices, they seemed very reasonable to me. They have to make a living somehow right? Best Nails has a great location, awesome atmosphere, and super nice and friendly staff. I'll definitely be back.