I've been taking our dry cleaning to King West Village Cleaners for years. As many others have noted, Wayne stands out at this cleaners (but the others know the regulars and are also very nice). Wayne has a knack for remembering names and is very friendly. This alone isn't what sets him or the store apart from other cleaners (or other businesses for that matter). It's his integrity, honesty, respect for the customers and effortless ability to make sure everyone is very satisfied. He consistently goes above and beyond expectations.
As for the products, I've used the dry cleaning for a variety of clothing and assorted alteration services (pants, shirts, suits and coats). I've never had any problems - they're very consistent. There were several times I may have wanted an alteration tweaked after it was done (my fault) and Wayne made it right at no extra charge. The staff know what they're doing and I would trust them with the cheapest to most expensive of my clothing. I find the prices reasonable and my clothes are always ready as soon or sooner than I need them. I haven't used a rush service but have been in the store when others have asked for items back sooner than the normal turn around time and they seem to always accommodate.
I used to provide a variety of Alternative Dispute Resolution services and Legally Binding Arbitration in the U.S. and actually had some cases that involved complaints regarding dry cleaners and expensive (and not so expensive) items consumers alleged were damaged by a drycleaner. In a few cases, the item would be sent to the Drycleaning & Laundry Institute for analysis to determine if damage (stain, etc) was caused by the dry cleaning process or by the customer. What I learned was that some stains just aren't removable and others are there but not seen (caused by hair spray or other products) and can be brought out by the dry cleaning process. (Please note that I'm certainly not an expert and it's been 10 years since I had this job and things may have changed.) I mention this because I like to think I'm an educated consumer and I have firm expectations that (I think) are reasonable.
I used to live in the area but moved to the east end a couple years ago and I still go to King West Village Cleaners because they do a great job with my clothes, Wayne provides outstanding service and I never worry because I'm confident that if I ever had a problem - they'd go above and beyond to resolve it. You can't go wrong here.