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| - To be honest, I'm not that big a fan of fish and chips. I don't really enjoy fried things and I couldn't really tell the difference in flavor between the basa and haddock. That said, the fish was fried really well and it wasn't too oily. Tartar sauce goes really well with it and fries are tasty.
Décor - who really cares? It's clean so that's all that matters and my eyes don't bleed when I walk in so that's cool.
What I wanted to say was that they have great service here; they really know how to please their customers and admit mistakes, something very rare in this day and age. I went in with my parents and ordered 3 haddock plates, 1 with an upgraded poutine. They gave us the fish and fries normally for 2 plates but the last one came with only haddock at first since the poutine was going to take a while. It ended up taking a long time though as the poutine still had not arrived even when both my parents had finished their plates. After reminding the staff though, they quickly brought out the poutine (seemed like they completely forgot about it). By this time, my mom was kind of pissed but I was ok with it since I was just happy about being off from school and living as a normal human and not a zombie. However, one of the waitresses came by and apologized for the poutine taking so long and even offered to give us a freebie to make up for it. I was honestly satisfied just with the apology; it was extremely professional of the staff to apologize to us and offer us something in return for the inconvienience. What I can say is that this place clearly knows how to do business and actually cares about what its customers think. Something like a soda isn't worth much in terms of actual cost but it really does mean a lot to the customer when the shop that commits a minor mistake is willing to own up to it and even go to the extent to make up for it.
Well, I might not like fried fish that much, but from my parent's verdicts, the food is super good. From my verdict, the service and professionalism of the staff here is absolutely fantastic. Even if I personally might not return for more fish and chips, I will definitely remember how great the staff is here. And for that, I'll be sure to recommend it to my friends who do enjoy fried foods.
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