My sister was hospitalized and I forgot about my appt. I received a call that day saying that I missed my appointment and I had to pay the full amount of 165.00. I called and asked why the 165.00 when I didn't know for sure what I wanted, she's said "the tech put you down for a full volume set". I told her she put that down cause we weren't exactly sure (I never had them done before) and she told me to talk to the last tech when I got to my appt. The lady on the phone said well I don't think she would put you down for a full volume set if that's not what you wanted and snickered on the phone.
I went there for my eyebrows and upon paying I talked to the lady that did my brows for just a min about my eyelash appt. She's said this is what it sounds like you want so I'll put this in your notes but you can decide with your last tech.
So being charged for a full service and the lady on the phone being rude I will not go back there
Update--- I just got a call from the the manager Melissa and she was very sweet and told me she was sorry about my situation and the situation that happened. She stated she was going to refund the 165.00 and look into what happened to be able to talk to her staff...
Thank you!!