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  • Wow! Talk about incompetent and mismanaged! I don't know what everyone else experienced, but here's my trip here: I called at 12:06 pm today to place an order, the first item I found on their website, the chicken parmesan Panini, I was informed they no longer have. I told her I was going to call back and order food once I looked at the menu again. I called back a few minutes later to order a grilled chicken sandwich, (no tomatoes, onions or peppers) with a side of marinara and chips. It should be mentioned that the girl on the phone chuckled at my order. Really?!? I was also ordering my coworker a margarita flatbread. I confirmed that the Groupon I had would be no problem and told it would be 20 minutes. I arrived at the restaurant 30 minutes after placing the order to be told by the girl at the register "Oh, yeah your order's not ready. It will be another 20 minutes." Are you serious?!? I just left work, took my lunch to come pick up this food and you're telling me that you've not even made it even after an additional 10 minutes? She offered no real apology, only excuses that flatbread takes a while and the chicken can be done in 5 minutes. Well then where's the chicken and since when does flatbread take a while? That's an appetizer on a lot of restaurants menus. Just unprofessional. She offered nothing for the time and money it took for me to drive there, lose my lunch, use gas. Just told me to come back in 20 minutes. When I said something about this being my lunch, she asked if I worked nearby, I told her yes and she just shrugged. I will take my hard-earned money elsewhere as it's clear this place does not care about their customers or making right when their employees royally mess up. Steer clear!
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