I bought a Brooks green messenger bag a couple of years ago from MEC. A very handsome and somewhat expensive item. After a few months I noticed that the green dye had rubbed off the bag and all over the side of my Helle Hensen down coat. It would not wash out and my jacket was ruined.
While I was in MEC today picking out another messenger bag, I mentioned it to the associate; my only intention was to have them warn other customers or pull the product.
He insisted I should mention it to customer service, even after two years had passed since I bought it.
I did and they looked up the transaction and gave me a full store credit..unexpected and totally appreciated. I bought a new Timbuk2 bag. Totally happy guy here at what they did although I still have a down coat with a nice green smear all over the side where the Brooks bag dye bled.