Went on a Friday evening about 930, got seated right away out on the patio. It was a bit busy, but not as busy as usual. We waited for at least 15 minutes and were never served. No one came to offer us water or even take our drink order. We had been raving about the beer list and food menu to family members, who were joining us for their first time there. It was embarrassing! We left out of frustration, and probably won't be back. Bad service is not acceptable when you are in a city, with lots of other restaurants around!