GREAT HOTEL, BUT WHERE WAS HOUSEKEEPING?
Stayed here for a girls trip Saturday-Tuesday. This was the 2nd time some of the other girls had stayed here. The rooms were nice and the beds were amazing. The rooms are in different buildings around the property with private pools scattered about. They offer golf cart service to take you and pick you up so you don't have to walk up the hills etc (especially in heels at night). We ate at Elements, ate at the bar, ate at the pool, and ordered room service and it was all wonderfully delicious! We all got massages and were happy with those as well. The main pool is nice, but wear shoes as the ground is super hot! We rented a Cabana so we could have guaranteed shade. Pool was refreshing and drinks were good.
My complaint is that our room did not get cleaned on the first day. We called that evening to ask why. The manager called me back to apologize and asked what time they could clean it for us the next day, I told her 10am would be a good time. The next day the room did not get cleaned again so we called around 3pm and asked them to come clean asap. We were out of towels and needed to take showers and get ready for dinner! Why would the cleaning crew never come? And especially again the next day after the manager said they would come at 10am? There must be a lack of communication between the manager and the cleaning crew.