I often wish Yelp had the option to rate on different things rather than just one overall rating.
Food wise I'd easily give them 5 stars. Both of our pizzas were delicious. My salad was great and the balsamic dressing was delicious.
However, the "Customer Service" was less than desirable.
We used Skip the Dishes to place an order for pick up. I prefer to order online because the cellular reception in our area is pretty bad so this helps reduce error.
Almost immediately after I placed my order I received a call from who I assume was the manager. He told me they don't have Boylan soda. No big deal I had seen that they had San Pelligrino also so I asked for one of those instead. He asked me to repeat myself and then said no they don't have that. Only coke products. So I settled for iced tea. Again not the worst, but still fairly annoying.
My husband went to pick up the order and that was a complete mess. The person who was there had to have it explained to her that Skip the Dishes offers pick up service and she gave my husband a hard time, then he gave her my information and they still made him contact me and give them the order number. I'm pretty sure some random dude isn't coincidentally showing up on time for my order to steal my pizza. And I understand they have to do their job, but again we were met with attitude from the get go.
I will give them a little more time to get settled in, and try them again. Hopefully they can make it because their pizza is great, but they really need to work on the customer service side and maybe they shouldn't have jumped into using skip the dishes without properly reviewing their menu and training their staff. Next time we will physically go there and oder and see if we have a better experience. I look forward to updating my review.