The Shops at Norterra has terrible customer service. A friend and I were having coffee and food from the local coffee shop but sat at the outside tables belonging to Fractured Prune (they were the closest ones open). The regional manager came out and asked us not to sit at the tables since we were not eating donuts. He stated they needed to remain open for customers only. I appreciate that he assumed I was not a customer because I wasn't eating a doughnut at that very second. Clearly he didn't think that maybe I purchase from them other times. So my friend and I left and the table remained unoccupied. I will no longer establish or recommend them.