I have been a customer for over 2 years and actually quite like their products. What upset me the most is that I bought 3 sale items only 3 days ago - paid over $200 for them - and today those items went on further reduction by 50% and they refused to do anything about it for me. I asked if they would consider offering store credit so in turn I buy more products and the customer service rep kept saying it's the "nature of retail".
Actually it's not - there IS such thing as doing right by your customers - especially since they have been repeat customer and by offering a goodwill gesture you win over a loyal customer for life.
I can buy workout clothes / active wear from MANY MANY places - what you just did to save a few bucks lost my business for life!