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| - I was eating a lemon cranberry scone and while I was in the middle of taking a bite, a mouse fell from the ceiling, hit my hand, and then landed on the floor beside my chair to where it died.
To say this was very traumatic is an understatement. I felt sick to my stomach with the whole experience since I've never seen an animal die nor have I ever experienced anything like this ever before. Immediately after the situation I went to the front counter to let them know about the mouse and tell them exactly what happened. I was met with unprofessionalism when I was interrupted with a very loud "EWWWWW" from the cashier after I said the word "mouse". I haven't even finished with my first sentence on explaining what happened to me for the two girls working to completely disregard my feelings. They offered me a refund, which I let me friend take my money (since I paid with cash) while I went to the near by washroom to wash my hands and take a second since I was feeling extremely ill. They advised my friend that "it's an old building" as a reason why the mouse fell from the ceiling. Once I came back the two girls asked if I wanted anything to eat or a free drink, which I politely declined since I didn't want to consume any food products after the clear health code infraction 10 feet away.
The two girls were laughing during the whole things and in the midst of their laughter they finally asked if I was ok. However, based on the conversation(interrupting me, laughter, and treating my situation like a joke) and how they didn't even go to clean the mouse, I knew they didn't care.
Overall, I'm extremely disappointed with the cleanliness of the location I've visited today, the service I've received, and the lack of empathy from the staff. They never asked for my name, took my information, or even stopped laughing to seriously connect with me to see if I was ok.
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