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| - The people who run this local store are rude. They do not accept exchanges, even for defective products. I purchased a guitar tuner to be used in my class, and specifically asked for one with no moving parts to be broken. Within 2 weeks the tuner was not functioning. I was told to bring the item back to "See what we can do", only to find out that they did not take back anything, regardless. This could have been told to me on the phone, rather than wasting an hour of my time, and gas. As a music educator, I am very distraught over the lack of professionalism, and cannot understand how a business like this would rather lose a customer who spends hundreds of dollars a year on music supplies for his class, over refusal to remedy a simple situation like this.
EDIT:
The people at Central Music have sent me a replacement tuner free of charge. This replacement is very gracious, and shows that despite the initial resistance to accommodate a customer, they have followed through and made it right. My students thank you, and I thank you.
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