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| - Update to the text below : today I did receive a phone call from Mr Cody Hudson, the office manager at the Greenfield location : he apologized and explained the error that had occurred when they entered our insurance information . He corrected each claim that was needing to be refilled and assured me that he would also follow up in two weeks. He also assured me that he would coach the front desk staff . Things are looking up . Thank you Cody!!!!
When you go in as a new patient and carefully fill out insurance billing info, dot every i and cross ever t AND provide a copy of your insurance card AND tell the clerk to please be sure to copy both sides of the card as it details claims submission instructions, you expect the insurance claim to be filed correctly. No, didn't happen! Instead, both my husband and I received a statement " insurance denied". No reason given. So I phoned and found out the insurance "could not identify us". I called the first time, gave all info again . Today I receive a billing statement again . I phoned again. . No, claims had not been resent. The clerk would do it today . I tried to contact the office manager. No luck . Finally with the help of a person from the Mountain View location, a phone message asking him to contact me ( gone to voice mail) followed up with an email to Mr Cody Hudson, who I was told is the office manager at the 1425 S Greenfield location, I was expecting a phone call with some form of verification of resolution and apology for this ridiculously sloppy and uncaring business office practice. The day is half over , so far nothing yet. We are not talking about a couple of bucks either .I will update my review if I
hear anything .
So having said all that , the technicians are wonderful! I wish that they would be able to work in a place that is more organized and precise in there business dealings!
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