I've stayed here now 6 years in a row for a week long conference. I'm don't enjoy must chain hotels or motels for that matter. So cookie cutter and plain with staff that care little about your stay or their work.
I can honestly say that I enjoy staying here. The staff is friendly and helpful. The rooms are large and clean. The breakfast isn't the greatest, but it beats allot of other places offering free food. And there is a shuttle to take you anywhere within 5 miles or so.
I also really enjoy the location. After a day of meetings it's an easy walk to Carson St and an abundance of eateries and bars. Lots of unique shops and stores. There are allot of people on Carson and some might think it looks like a low brow area. To me it's thriving with life, art and a unique blend of Pittsburgh that I feel safe in.