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  • Unfortunately, I should have read Tara's review before we booked them for our spring carnival at our school in Tempe on 5/1/2015. We have a working relationship with Kona Ice, but they already had an event scheduled for that afternoon. So I reached out to Phoenix Street Food Coalition to see if they had any members that could fill I needs. Daniel Brennen responded to my email and said that he would love to work our event. I had mentioned to him that we were anticipating 700-1000 people, and that he would be the only shaved ice vendor. He also mentioned that he had a hot dog cart that he could bring as well, which we thought would be perfect. He said that he would donate 25% of the proceeds from both products back to the school after he reached his minimum, which was $250. We thought we had found another strategic partner that could work with our school(s) moving forward. I say schools because I am part of a charter district that has 16 campuses in the valley. Mr. Brennan could have stumbled upon a goldmine. Needless to say, I get a call at 5:30 (the event started at 5:00 and I was at a different school at that time) wanting to know when the other Food Truck was going to arrive. Thankfully I had found another vendor (Salosh and Deeds of Flavor Chalet food Truck 480 495 5704) to handle sandwiches and fries, owned by true professionals who understood customer service and verbal agreements. When I tried to call, Mr. Brennen's phone went straight to voice mail. I sent repeated emails that, as of this morning, have not been answered. Having been in business for myself in the past, his lack of customer service is both appalling and unacceptable. I don't care if he makes himself look stupid or irresponsible, but when he makes me look bad to my peers because I'm the one who brought him in, well then, I'll make a point to let everyone who will listen know what an unethical business owner he is. Based on his reviews so far, I doubt he'll be in business much longer. Hopefully this will help others to not make the same mistake we did.
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