I've had two less than satisfactory customer service experiences here. I was searching for a particular furniture piece and called to save me long the long trip. The gal I talked to told me to send her via email exactly what I wanted, including pictures. I called to follow up a month later and she no longer worked there and my request wasn't forwarded to another employee. Ok, I can overlook that. The next experience, I physically went in there, found some art that was on hold. Chatted with an employee who took my name and number. She said she would call me if the pieces were not picked up or order the pieces in for me and call when they arrived. I guess they never arrived, as I've never received a follow up call.
I'm sure if there is something on their floor, they would be happy to accept your money, but if there is something specific you want they don't have on the floor, the customer service drops off.