We purchased a large order from them back in July. Over $20,000 worth. We had absolutely horrible service and the worst experience. For that much money, we definitely expected more and would not ever buy from them again.
1. Our dining table had to be sent back twice because of a large scratch on the surface
2. The dining chairs damaged our new hardwood floors
3. The couch had a large tear in the front
4. The sales associate convinced us to purchase 10 dining chairs for the table. But when it arrived, it could only fit 8.
Lastly, when the basement couch didn't fit (due to narrow stairs), we returned it. We called the store to see what other options we had, and were told that "you can return it, or get another couch at another store ... whatever you want". So basically the sales person told us to go elsewhere.
... And we did.
Restoration Hardware:
Awful service
Poor quality products
You definitely can get better stuff elsewhere.