I Had the worst costumer service at this location. I made a reservation online and when I went in to pick up and try to pay they need two bills to proof of address plus my license. So after driving back home and driving back they said that my bank statement would not be a sufficient proof and they needed a utility bill. Then I ask to speak to a supervisor and the supervisor on duty gave us an attitude and then said "I can refuse service, however I trying to help you." I have been in customer service for a long time and threatening to refuse service is completely insulting to a customer. As soon as he said that I just told him I would go somewhere else. Complete waste of an hour and a half.
Although people who work there don't make the policies, they should be trained to handle agitated customers.