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  • While I had a great experience with New Planet in 2009, using them for my move from Seattle to Denver in summer 2011 did not go as well. They subcontracted my move out to not one, but two different other companies. My bad for not reading the fine print that they could do that. While the people who did my move on both ends did a perfectly good job, New Planet never clarified for me what was going on, so it was hard to figure out where exactly my stuff was. It took almost four weeks for my belongings to reach their destination. They gave me a two-day pick-up window, which was nice, but I didn't know about delivery until less than 24 hours before. The subcontracting also made payment complicated; their instructions say to use an official check, but an official check to a company that's not actually doing the job themselves doesn't exactly work. They accept credit cards for the deposit, but require a money order or official check to pay them at the other two points. If you use New Planet, and they do the move themselves, I think they're fine. Double-check to make sure that that's the case though, because this was too much of a hassle and very not worth it.
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