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  • I had been seeing this office for cleanings with no issues until I needed two old crowns replaced. While numb and under bad lighting, I was asked to choose my new crown color from swatches held up to my rear molars. I said, "well this seems accurate but it is very difficult for me to tell in this light..." I quickly learned that the dentist and assistant deem color selection as completely "subjective matter" and will not comment on color. They wish to not be held liable for work that does not match the patient's natural teeth color. I wasn't choosing living room wall paint colors here people, I simply expected my dentist to help ensure the color match was as close as possible...pretty straightforward right? (For all other dentists I have ever gone to, yes). I left the office that day with one cemented crown at least 4 shades off in color from the rest of my teeth, clearly, just bad practice. I asked that the second crown be sent back after requesting to see it in natural light (since color choice was apparently all my responsibility). I was told by the assistant she would never give her opinion on whether the color matched and that it is the patient's responsibility to choose a color they feel matches. Had I not pre-paid I would have left at this point. On my final visit the dentist was argumentative, accusatory and rude. He told me that he gave his opinion on the first terribly mismatched crown and that he told me it should be sent back to the lab, which is blatantly false (he must of had this conversation in his head). I got up and left without the second crown and will now pay out of pocket to have another dentist redo this work. I'd much prefer to be under the care of someone who cares enough to not allow patients to leave their office with mismatched colored teeth, nor gives them his bad attitude. I am very sorry that I chose "Art Dentistry" based on the name, presuming cosmetic aesthetics would be considered. Aesthetics, patient satisfaction and especially customer service are of no concern to this dentist, just look at the reviews (which I should have read). I also should have paid more attention to the smaller uncomfortable cues during exams, him being rude to assistants, pulls you by the front teeth to turn your head instead of asking you to turn it etc....just awful.
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